How might we develop trust in Mural Experts on Demand between the expert and the client through the intake process?
Role: Product Manager
Deliverables: Final Presentation, Product Demo, Design Sprint, Product Roadmap, Leap of Faith Assumptions
Software Applications: Mural, PowerPoint
Skills Used: Design Research, Secondary Research, Product Strategy, Collaboration
Project
For my Mindful Product Management course, we were tasked to develop a new experience for Mural. The Mindful Product Management course focuses on developing product management and design sprint skills along with empathy and mindfulness.
My group consisted of two EDI students and one MSIT (information technology) student.
Process - Design Sprint
My group and I performed a multi-step design process to best understand the problem we were seeking to solve as well as the solution spaces. The design sprint was the main deliverable for this course.
Process - Iterative Prototyping
We built out numerous low-fidelity prototypes to perform user testing. This research informed our final decisions.
Process - Product Demo
We built a prototype in order to present the Mural Experts on Demand Intake Process. While Mural Experts on Demand was growing, we were excited to offer a solution to part of the experience.
Conclusions
We presented our design sprint, research, opportunity areas, product demo, and product roadmap to Mural. For more information about the full design sprint, product demo, and final presentation, please reach out!